Privacy Policy

Effective Date: September 23, 2026
Last Updated: September 23, 2026

Cloverdale Rehabilitation Clinic (“Cloverdale Rehabilitation Clinic,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the personal and health information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit an online form, request an appointment or consultation, receive services from us, or otherwise interact with Cloverdale Rehabilitation Clinic.

We handle personal information in accordance with applicable Canadian and Ontario privacy requirements, including, where applicable, Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and other applicable privacy laws.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• First and last name
• Email address
• Telephone number
• Contact information
• Appointment or consultation requests
• Information submitted through contact, consultation, or appointment forms
• Information about your condition, symptoms, treatment needs, or reason for contacting us
• Insurance or benefit information, where applicable
• Communications you send to our clinic
• Feedback or inquiries
• Any other information you choose to provide

Because Cloverdale Rehabilitation Clinic provides healthcare and rehabilitation services, information you provide may include sensitive personal or health-related information.

We encourage you to provide only the information reasonably necessary for us to respond to your inquiry or provide the requested service.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Links or buttons clicked
• Approximate geographic location derived from an IP address
• Date and time of visits
• Website interactions
• Cookie and similar technology identifiers

This information may be collected through server logs, cookies, analytics tools, pixels, tags, and similar technologies.

2. Personal Health Information

In the course of providing healthcare and rehabilitation services, we and our healthcare practitioners may collect personal health information.

Personal health information may include information concerning:

• Your physical or health condition
• Medical or treatment history
• Symptoms and injuries
• Assessments
• Treatment plans
• Healthcare services received
• Healthcare providers involved in your care
• Insurance or benefits information
• Other information relating to the provision of healthcare services

Where applicable, personal health information is handled in accordance with PHIPA and other applicable laws and professional requirements.

Information submitted through our public website does not replace formal patient intake procedures, clinical documentation, or medical records.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Schedule and manage appointments or consultations
• Provide healthcare and rehabilitation services
• Communicate with current and prospective patients
• Assess how our clinic may be able to assist you
• Provide information about treatments and services
• Maintain appropriate patient and healthcare records
• Process or assist with insurance or benefit matters, where applicable
• Operate, maintain, and improve our website
• Understand how visitors use our website
• Measure website performance
• Maintain the security of our website and systems
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal, regulatory, contractual, and professional obligations
• Carry out other purposes for which you provide consent or that are permitted or required by law

We seek to limit the collection and use of personal information to information reasonably necessary for the identified purposes.

4. Consent

Where required by applicable law, we obtain consent before collecting, using, or disclosing personal information.

By voluntarily submitting information through our website, you consent to our collection and use of that information for purposes reasonably associated with your request.

Where consent is required for optional technologies, such as certain analytics or advertising cookies, we may use a cookie or consent management tool to provide appropriate choices.

You may withdraw consent to certain uses of your information, subject to legal, regulatory, contractual, and professional requirements.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies, including pixels, tags, scripts, and local storage technologies.

These technologies may be used for:

• Essential website functionality
• Security and fraud prevention
• Remembering user preferences
• Website performance
• Analytics and traffic measurement
• Understanding how visitors interact with our website
• Measuring the effectiveness of communications or advertising
• Advertising and marketing, where permitted and appropriately configured

Some cookies are necessary for the website to operate. Other cookies, including certain analytics and advertising cookies, may be optional.

Where required, visitors may be provided with options to accept, reject, or manage non-essential cookies.

You may also configure your browser to block or delete cookies. Blocking certain cookies may affect website functionality.

6. Analytics

We may use analytics services, such as Google Analytics or similar technologies, to understand how visitors interact with our website.

Analytics providers may receive information such as:

• IP address
• Device and browser information
• Pages viewed
• Approximate location
• Referral source
• Website interactions
• Session and usage information
• Cookie or device identifiers

We use this information to understand website performance, identify technical issues, improve user experience, and evaluate how visitors find and interact with our website.

We do not intend to provide personal health information submitted through patient forms or clinical communications to analytics providers for advertising purposes.

7. Advertising and Marketing Technologies

We may use third-party advertising and marketing services in the future, including services provided by platforms such as Google, Meta, or other advertising providers.

Depending on the technologies enabled and your consent choices, these providers may use cookies, pixels, tags, or similar technologies to collect information about visits and interactions with our website.

This information may include:

• IP address
• Device and browser information
• Advertising or cookie identifiers
• Pages visited
• Referral information
• General website interactions
• Advertising campaign information
• Conversion events, where appropriately configured

This information may be used to measure advertising effectiveness, understand how visitors reach our website, prevent advertising fraud, and improve marketing campaigns.

Where required by applicable law, advertising or marketing technologies will be subject to appropriate consent choices.

Health Information and Advertising Platforms

Because Cloverdale Rehabilitation Clinic provides healthcare services, we recognize that information concerning an individual’s health or healthcare interests may be sensitive.

We do not intend to disclose information submitted through patient intake forms, consultation forms, appointment forms, clinical communications, or medical records to advertising platforms for targeted advertising.

We seek to configure advertising and analytics technologies so that sensitive personal health information entered into website forms is not intentionally transmitted to advertising providers through form fields, tracking parameters, URLs, event names, or similar mechanisms.

Advertising and analytics technologies should be implemented and configured in accordance with applicable privacy requirements and the policies of the relevant service providers.

8. Interest-Based Advertising and Your Choices

Some third-party advertising providers may use information collected through cookies and similar technologies to provide, measure, or personalize advertising.

Where these technologies are used and consent is required, you may be provided with an opportunity to decline or manage advertising cookies through our website’s consent controls.

You may also be able to manage advertising personalization through your browser, device settings, or the privacy settings provided by individual advertising platforms.

Declining optional advertising cookies should not prevent you from accessing the core functionality of our website.

9. Third-Party Service Providers

We may use third-party service providers to operate, maintain, secure, analyze, or improve our website and business systems.

These providers may include:

• Website hosting providers
• Website management providers
• Analytics services
• Security and fraud-prevention services
• Email and communication providers
• Form-processing services
• Appointment or scheduling systems
• Advertising and marketing platforms
• IT and technical support providers
• Cloud storage or backup providers
• Other service providers necessary to operate our clinic and website

These providers may process information on our behalf or according to their own applicable privacy obligations.

We seek to work with providers that maintain appropriate privacy and security safeguards and limit information shared with them to what is reasonably necessary for the relevant service.

Some service providers may process or store information outside Ontario or Canada. Information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

10. Disclosure of Personal Information

We do not sell or rent personal information.

We may disclose personal information where reasonably necessary:

• To healthcare professionals involved in your care, where authorized or otherwise permitted by law
• To service providers working on our behalf
• To insurers or benefit providers where authorized
• To comply with applicable legal or regulatory requirements
• To respond to lawful requests from courts, regulators, law enforcement, or other authorities
• To investigate or prevent fraud, security incidents, or misuse
• To protect the rights, safety, property, or security of our patients, employees, clinic, or others
• In connection with an authorized business transaction, where permitted by law
• Where you have otherwise consented to the disclosure

Disclosure of personal health information is subject to applicable healthcare privacy requirements.

11. Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal and health information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Theft
• Misuse
• Alteration
• Destruction

These safeguards may include access controls, secure systems, website security protections, staff procedures, backups, system monitoring, and measures designed to limit access to information based on legitimate business or healthcare needs.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

We therefore encourage users not to submit unnecessary sensitive information through general website forms or ordinary email.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable:

• Legal requirements
• Healthcare requirements
• Regulatory requirements
• Professional obligations
• Accounting requirements
• Record-retention obligations

Patient and healthcare records may be subject to specific retention requirements established by Ontario law and the professional regulatory bodies governing our healthcare practitioners.

When information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it, as appropriate.

13. Accessing and Correcting Your Information

Subject to applicable law and certain exceptions, you may request access to personal information that we maintain about you and request corrections where information is inaccurate or incomplete.

Additional requirements may apply to requests involving personal health information.

We may need to verify your identity before processing an access or correction request.

Requests may be submitted using the contact information provided at the end of this Privacy Policy.

14. Your Privacy Choices and Rights

Depending on applicable law and the circumstances, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where consent is the legal basis for processing
• Manage optional cookie preferences
• Decline certain analytics or advertising technologies where applicable
• Unsubscribe from marketing communications
• Ask questions about how your information is collected, used, or disclosed
• Raise a concern or complaint regarding our privacy practices

Certain rights may be limited where we are required to retain, use, or disclose information by law or because of professional healthcare obligations.

15. Email and Electronic Communications

If you communicate with us through email or an online form, please be aware that ordinary electronic communications may not always be completely secure.

Please avoid including unnecessary sensitive medical information in general email communications unless specifically requested through an appropriate method.

Where required by Canada’s anti-spam legislation and other applicable requirements, we will obtain appropriate consent before sending commercial electronic communications.

Marketing communications may include an unsubscribe mechanism where required.

Communications directly related to appointments, patient care, treatment, transactions, or other requested services may continue where permitted or required.

16. Children’s Privacy

Our website is primarily intended for adults seeking information regarding healthcare and rehabilitation services.

Where healthcare services are provided to minors, personal information will be handled in accordance with applicable Ontario requirements concerning consent, capacity, parents, guardians, and substitute decision-makers.

We do not knowingly use children’s personal or health information for targeted advertising.

17. External Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

18. Privacy and Security Incidents

If we become aware of unauthorized access, use, disclosure, loss, or theft of personal information, we will assess the incident and take appropriate steps in accordance with applicable privacy and healthcare requirements.

Where legally required, affected individuals, regulatory authorities, or other appropriate parties will be notified.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our services
• Website functionality
• Technologies we use
• Third-party providers
• Advertising or analytics practices
• Legal or regulatory requirements

The updated Privacy Policy will be posted on our website with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Cloverdale Rehabilitation Clinic handles personal or health information, please contact:

Cloverdale Rehabilitation Clinic
250 The East Mall
Etobicoke, Ontario M9B 3Y8
Canada

Phone: +1 (416) 239-6755
Email: drdadoun17@gmail.com
Website: cloverdalerehab.com

If your concern relates to personal health information, you may ask to speak with the individual responsible for privacy matters at Cloverdale Rehabilitation Clinic.